25 Nov 2025

Full time Teaching/ Learning & Student Experience Assistant (SSW/IAG) – The University of Manchester

The University of Manchester – Posted by AllJobs Centre UKStaff-PK – Manchester

Job Description

Overall purpose of the Job (IAG/SSW Assignment in SEED):

The Teaching, Learning and Student Experience (TLSE) Assistant in this vacancy is jointly assigned to the Information, Advice, and Guidance (IAG) and Student Support & Wellbeing (SSW) areas within TLSE in the School of Environment, Education and Development (SEED). The role is responsible for providing administrative support to the team, focusing on student support and development. This includes acting as the first point of contact for student support and wellbeing matters, offering information, advice, and guidance on routine issues, and knowing when to escalate more complex queries to the appropriate colleagues. The role also involves fostering a student-centred culture by ensuring cohesion across school teams, particularly in relation to maintaining student records and supporting all school-based processes.

Additionally, the IAG/SSW assignment requires the assistant to play an active role in supporting the student journey, contributing to the maintenance and accuracy of student systems, and participating in activities that enhance the overall student experience. The postholder is expected to work collaboratively within the team, demonstrate flexibility across different tasks, and uphold the values of diversity and inclusion in all interactions. This ensures that students receive timely, accurate, and supportive guidance throughout their academic journey.

Please read the Job Description for more information of the roles and responsibilities.

What you will get in return:

Fantastic market leading Pension scheme
Excellent employee health and wellbeing services including an Employee Assistance Programme
Exceptional starting annual leave entitlement, plus bank holidays
Additional paid closure over the Christmas period
Local and national discounts at a range of major retailers

As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.

Our University is positive about flexible working – you can find out more here

Hybrid working arrangements may be considered.

Please be aware that due to the number of applications we unfortunately may not able to provide individual feedback on your application.

Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.

Any recruitment enquiries from recruitment agencies should be directed to [email protected].

Any CV’s submitted by a recruitment agency will be considered a gift.

Please note this role is not eligible for sponsorship under the Skilled Worker route of the Points Based System. Candidates will need to be able to demonstrate their right to work in the UK in order to be eligible to take up the post.

Enquiries about the vacancy, shortlisting and interviews:

Name: Julie Simcock

Email: [email protected]

General enquiries:

Email: [email protected]

Technical support:

Jobtrain: 0161 850 2004 https://jobseekersupport.jobtrain.co.uk/support/home

This vacancy will close for applications at midnight on the closing date.

Please see the link below for the Further Particulars document which contains the person specification criteria.

Location: Manchester

Closing Date: 3rd Dec, 2025