The post is full time, permanent post at the Greenfield Centre.

The successful candidate will be required to make decisions, be highly organised and have excellent communications skills.

The adult community mental health teams are a vibrant and busy environment supported by a multi-disciplinary team. The community teams are embarking on a challenging journey of change, the appointed individual will need to be innovative, compassionate, and motivated in making a positive contribution to service development.

Providing and receiving routine information to inform work colleagues, patients, clients, carers, the public or other external contacts. In particular, this will involve:

Respond appropriately to requests for information

Act on correspondence – referring to the appropriate person as required

Providing routine information to manager and colleagues

Answering routine telephone queries from patients/clients/carers/colleagues/public or other external contacts

Preparation/completion of routine documents, including letters, reports, presentations and forms e.g. purchase order requisitions, photocopying, filing

Handling telephone queries including full reception duties

Assisting patients/clients/relatives during incidental contacts

Please see attached job description for full details.

Our Trust is on an incredible journey of innovation and we’d like you to be part of it.

Our vision is ‘To be Outstanding in all we do and how we do it.’ Our teams pride themselves on compassion, team work and resilience. The Trust supports you by offering a flexible shift system including twilight shifts and compressed hours to support working families and our staff parking is free on all our main sites.

As an employee and representative of the Trust, you are required to demonstrate and uphold the Trust’s Values. These are:

Proud to CARE:
Compassionate

Caring with compassion, it’s about how we listen, what we say, what we do.

Approachable

Friendly, welcoming, sharing ideas and being open

Responsible

Taking personal and collective responsibility, being accountable for our actions

Excellent

Striving for the best, for high-quality safe care and continually improving

Understanding of a range of routine work procedures some of which may fall outside of the immediate work area. In particular this will involve an understanding of and compliance with relevant deadlines and procedures legislation, procedures, schemes such as:

• Confidentiality policy
• Data protection
• Clients at risk protocol
• Governance policies

Please see attached job description for full details.