Contract Welcome & Service Assistant at National Trust
Job Description
Full Job Description
Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service.
The role is based in two locations at Lyme, at our Admissions Kiosk on entry to the park and our Ticket Office based in the courtyard of the House. Lyme is a popular visitor attraction and this role will involve working in a fast paced, busy environment. It’s all about giving our visitors a great warm welcome to Lyme, promoting events and ensuring they get the most out of their visit. Our team play a big role in growing support for the National Trust and fundraising for Lyme, this can be by promoting National Trust membership, donating on property or volunteering.
Hours / Contract: This is a fixed term contract, starting in May, finishing at the end of December. You’ll be contracted to work a total of 360 hours across this time period. This will work out at roughly 2-3 shifts a week, varying in shift length from 4 – 6.5 hours. The role will require weekday, weekend, evening, and bank holiday working.
Salary: £10.78 per hour
Interviews: 18th April
If you have any questions about this role please contact: [email protected]
What it’s like to work here:This Peak District mansion is a popular filming location and was made famous as Pemberley in the BBC adaptation of Pride and Prejudice. High above Manchester, it is a beautiful and special place and two thirds of our visitors come to enjoy the outdoors here. Lyme boasts 1,400 acres of beautiful parkland and rugged moorland, 2 herds of wild red deer, a very busy programme of events, art and exhibitions. Lyme also has extensive gardens that range from the Italianate Dutch Garden to the Vicary Gibbs tree garden, six catering outlets and two shops. Excellent local transport links means you’re able to travel here by public transport or car.
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What you’ll be doing:As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.
You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key.
Who we’re looking forWe’d love to hear from you, if this sounds like you:
- Ability to work in a team – flexible and adaptable
- Well organised and able to work with minimum supervision
- Helpful & friendly
- Customer focused with a positive attitude
- Enthusiastic with a willingness to learn
- An understanding of the importance of great service.
The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice
Location : Stockport
Closing Date :Apr 9th