In partnership with the Department for Communities Historic Environment Division we’re looking for Welcome and Service Assistants to help welcome visitors to Audleys Castle in Strangford and Dundrum Castle. You’ll ensure that visitors are provided with a warm welcome and excellent customer service during their visit to these historic sites.

Salary : £10.78 per hour

The Hours : Flexible hours to be discussed at interview. Typical shift patterns are 9.30am-4pm each day.

Contract duration : This is a seasonal part-time role until 11 th September.

If you think you have what it takes to offer a warm welcome and excellent service to visitors to Audleys Castle and Dundrum Castle, we’d be delighted to hear from you.

• Welcome visitors to Audleys Castle and Dundrum Castle and provide them with a detailed overview of the sites’ facilities and services

• Provide guidance and advice to guests on the various activities available in the area, such as guided tours, community events, and local restaurants and hotels

• Provide informative talks to groups of visitors to enhance their experience.

• Maintain an up-to-date knowledge of the history, geography and culture of the area and of the castle’s architecture and features.

• Attend to the daily running of the sites, ensuring that they are kept safe, clean and tidy at all times.

• Respond effectively to any customer queries, problems or complaints in a friendly and professional manner
• Depending on operational need candidates may support with work at Castle Ward and Murlough National Nature Reserve

What you’ll be doing:Visitors are a vital part of what we do, so you’ll be responsible for ensuring that they receive excellent service every day. As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the Visitor Welcome team to link everything we do back to our cause and the on-going work we do.

Who we’re looking forWe’d love to hear from you, if this sounds like you:

• Ability to work in a team – flexible and adaptable
• Well organized and able to work with minimum supervision
• Helpful & friendly
• Customer focused with a positive attitude
• Enthusiastic with a willingness to learn
• An understanding of the importance of great service

The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most locations

• Independent financial advice

Location : Downpatrick 

Closing Date : June 25th

HOW TO APPLY

Click Here to Submit your CV and Application on Company Website