Are you able to provide great customer service, work independently and in a team?

Working within a lively atmosphere, this role as a Welcome & Service Assistant plays a core part in providing fantastic customer service. You will be joining a high performing team, welcoming nearly 350,000 visitors a year. This is the 50th year anniversary of Mottisfont’s beautiful ‘Rose’ Garden.

The successful candidate will work up to 3 days a week from Easter to September and 1 or 2 days thereafter to the end of February on an hourly paid basis.

Whilst it won’t be every weekend it is important to know that there is a high amount of weekend and bank holiday working. Flexibility on working during the week is also very important.

If there are any questions about this role, please contact me [email protected]

Interviews will be held provisionally week commencing 27th February.

What it’s like to work here:Mottisfont is home to a beautiful riverside garden offering a sensory treat with glorious old-fashioned roses which are also left to produce ornamental fruit in autumn and winter.

Click here for more information about this location

What you’ll be doing:As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an outstanding experience for the rest of the day.

You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the ongoing work we do.

You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.

Who we’re looking forWe’d love to hear from you, if this sounds like you:

• Ability to work in a team – flexible and adaptable
• Well organised and able to work with minimum supervision
• Helpful & friendly
• Customer focused with a positive attitude
• Hardworking with a willingness to learn
• An understanding of the importance of great service

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust properties for you, a guest and your children (under 18)

• Tax free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most locations

• Independent financial advice

Location : Romsey

Closing Date :Feb 19th

HOW TO APPLY

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