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Office Services Senior Operator at Williams Lea
Full Job Description
Office Services Senior Operator
Job title: Office Services Senior Operator
Salary: £27,000-£29,000 dependent on experience
Location: One Bank Street, Canary Wharf, London, E14 4SG
Contract: Full time, Permanent
Shifts: Monday-Friday. 37.5 hours per week: 8hrs per day with 30-minute unpaid break, rotating shift within 07:00-20:00
Work model: On-site
Williams Lea seeks an Office Services Senior Operator to join our team!
Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.
Sound good so far? Then this is the perfect position for you, and you are just the individual that we are looking for!
Purpose of the role
To provide cross service support for both the Mail & Distribution and Reprographics service during operational hours across client location in Canary Wharf. To provide a high level of customer service in all mail and distribution activities, demonstrating professionalism at all times and working as an integral part of a small team, able to manage workflow and prioritise a varied workload. Within the services we also provide Archiving support to the client.
Key Responsibilities
Mail:
- To count, sort and process mail into Digital Mail system for incoming mail, and collect, sort and despatch internal and outgoing mail.
- Book and oversee outgoing couriers through Courier Portal. Deliver courier packages and cover at the courier desk when required, taking receipt of goods
- To collect and deliver mail from all floors on scheduled rounds and deliver stationery and paper as required
- Handle received goods and their distribution utilising the MAILTRACK system for incoming signed items
- To work with enthusiasm, using own initiative and highlighting issues when appropriate to the Mailroom Manager
- To follow all administrative procedures by completing logs and signing for items as directed in the Mailroom Procedures Manual.
Reprographics
- Liaise directly with Team Leader/Manager on a regular basis to give updates on workflow, deadlines, and problems, effectively managing client requirements
- Ensure correct job details are recorded to ENGAGE
- Produce work to specification and schedule, minimising operational wastage
- Highlight any potential issues with work to line management, including any work which may miss its allocated deadline
- Be familiar with and able to operate all equipment within the Print Room
- Quality check all work produced for errors
- Use knowledge of equipment to ensure work is produced in the fastest, highest quality manner
- To follow departmental policies and procedures as required and suggest any improvements to the Line Management
Other:
- Build and support excellent client relationships advising on the best method of production and distribution of their documents and parcels.
- Ensure work is correctly prioritised and deadlines are met
- Resolve ambiguities on work tickets with the Team Leader, Manager and end users as appropriate
- Take ownership of each job produced, ensuring clients are always informed about production of their work and deadlines
- Support Team Leader in managing Operators productivity, performance and development
- Support colleagues and work as a team to achieve the best results for clients
- Take ownership and cover Team Leader’s absence
- Assist with calling out and recording of all equipment faults
- Pro-actively assist with monitoring of stock levels within the department
- To punctually complete timesheets, work tickets and overtime forms to give an accurate reflection of time spent and work undertaken
- Ensure accuracy when recording any data or financial information whether electronically or by hard copy
- Sense of initiative, and display an adaptable and flexible approach
- A willingness to undertake overtime when required
- Any ad-hoc duties as requested by the on-site management team
Key Skills
- Previous mailroom and Print room experience
- Experience with client requests and relationships
- Excellent customer service and communication skills
- Good PC skills including Word and Excel, email
- Demonstrable customer service and workflow skills
- Ability to work as part of team
- Ability to work under pressure to tight deadlines
- Possess a critical eye in terms of accuracy and attention to detail
- Display an adaptable and flexible approach
- Own a positive ‘can do’ attitude
- Good literacy, verbal reasoning and numerical ability
The Package
Private Medical Insurance, Life Insurance/Life Assurance, Company Pension, Corporate Eye Care, Personal Accident and Company Sick Pay. Additional benefits such as Dental Insurance, Gym Membership, Charity Donations, Employee Offers, Retail Vouchers and Season Ticket Loan are offered at a discount on a salary sacrifice basis. You will also have the opportunity to work for a global employer; and dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects.
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
Please note: Due to the high volume of responses received for this role we will not be able to contact all applicants directly. If you have not heard from us in four weeks please consider your application unsuccessful.
Location :London
Closing Date :25th December, 2022
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website